New Feature: Custom Email Message

We're excited to announce Custom Emails — a new feature that gives you complete control over the emails your recipients receive when their certificates are issued.

Why Custom Emails?

Until now, certificate delivery emails were generic. They got the job done, but they didn't reflect your brand or your voice. With Custom Emails, every certificate notification can feel personal, professional, and uniquely yours.

Whether you're running corporate training, issuing course completions, or celebrating achievements, your email is often the first touchpoint between your brand and the certificate recipient. Now you can make it count.

What You Can Customize

Subject Line

Craft the perfect subject line to ensure your emails get opened. Use dynamic variables to personalize it for each recipient:

Your {certificate_name} is ready, {recipient_name}!

Email Body

Write your message exactly how you want it. The body field includes a rich text editor with formatting options for bold, italic, strikethrough, lists, and links — so you can structure your message beautifully without writing any code. Up to 5,000 characters gives you plenty of room to include everything from congratulations to next steps. Use the Preview button to see how your email will look before saving.

Sender Name & Reply-To Address

Take your branding further by customizing how your emails appear in recipients' inboxes:

• Sender Name: This is displayed as the "From" name. Set it to your organization or program name (e.g., "CertFusion Certificates") instead of the default "CertFusion".
• Reply-To Email: Direct recipient replies to your preferred email address (e.g., "support@yourdomain.com") instead of the default "hi@certfusionmail.com".

Dynamic Variables at Your Fingertips

Insert personalized content automatically with these built-in variables:

Plus custom fields: Any custom properties you've created for your template (like {custom.course}) are also available in your emails.

How to Set It Up

1. Navigate to Certificate Templates from your dashboard
2. Click the three-dot menu (⋯) on any template
3. Select Settings

4. Go to the Email tab
5. Customize your subject, body, sender name, and reply-to address
6. Hit Save

That's it. Every certificate issued from that template will now use your custom email settings.

7. Scroll down to Email Sender Settings
8. Enter your custom Sender Name and Reply-To Email
9. Hit Save

That's it. Every certificate issued from that template will now use your custom email settings.

Smart Defaults

Don't want to customize? No problem. Leave the fields blank and we'll use sensible defaults:

• Default Subject: {issuer_name}: Certificate Issued
• Default Message: Congratulations! Your certificate has been issued.
• Default Sender Name: CertFusion
• Default Reply-To: hi@certfusionmail.com

You can always click Reset to Default to go back to the original settings.

Video Walkthrough

Prefer watching instead of reading? Here's a quick video walkthrough showing exactly how to customize your email inside CertFusion:

https://youtu.be/KrgWwwGmSHE

Example

Here's how a customized email might look:

Subject: Your {certificate_name} is ready, {recipient_name}!

Body:

Hi {recipient_name},

Congratulations! Your {certificate_name} certificate has been issued by {issuer_name}.

Download your certificate here: {download_link}

Start Personalizing Today

Custom Emails are available now for all CertFusion users. Head to your template settings and make your certificate delivery as polished as the certificates themselves.

Questions? Reach out to our support team — we're here to help.